Returns Policy


RETURNS

We happily offer a refund & exchange policy on all our products as detailed bellow. Please note if your return does not comply with our terms and conditions, it will be sent straight back to the purchasing customer.

 

Exchanges

We accept exchanges for full priced items purchased online within 28 days of receipt of goods. 

Items must be in brand new, unused condition with tags and garment bags intact. If your item is returned with large amounts of pet hair, makeup stains, excessive perfume smells or any other signs of wear and tear, we will send it straight back to you, so please make sure when trying on your new clothing to take as much care as possible. 

Return shipping is the responsibility of the customer. 

A blue return/exchange card is sent with every order, the return address is detailed on this card. Please fill out and package this card with your return.

Upon receipt of your return, please allow us up to 4 business days for processing.

We recommend returning items through a traceable mailing method, as any returned items that are not received by Tātahi Merchants will not be processed. We also recommend that customers ask for proof of postage at the time of posting returned items. 

Unfortunately we do not hold colours/sizes for exchanges, the stock that we have on hand at the time of receiving your return is the stock that we take from. If your requested size or colour is not in stock then we will have to process a refund.

The best way to guarantee getting the size & colour you want is by simply repurchasing the correct size/colour and sending your return back for a refund.

Refunds

We offer refunds on full priced items purchased online within 7 days of receipt of goods. Items must be in brand new, unused condition with tags and garment bags intact. If your item is returned with large amounts of pet hair, makeup stains, excessive perfume smells or any other signs of wear and tear, we will send it straight back to you, so please make sure when trying on your new clothing to take as much care as possible. 

Once processed the original payment method will be refunded in full for the value of the item(s) returned excluding shipping costs associated with the order. Please note we cannot change card numbers or refund via a different method or to a different person.

Once your refund has been processed, depending on your payment method, please allow up to 3 business days for the funds to appear back into your account.

 

Faulty items

If in the unfortunate even that your goods arrived damaged please report to us within 7 days of receipt for replacement, repair or refund. Goods with manufacturing faults after use need to be reported within 3 months of purchase for repair if possible or replacement or refund. Please note that, items which have been damaged as a result of incorrect use or general wear are not considered to be faulty. If your particular item is no longer in stock, a refund will be issued.

 

There is no need to email us before returning your items, however, you do need to make sure that your return complies fully with our returns policy. If they do not, then your item/s will be sent straight back to you. If you have any questions that are not answered here then please get in touch.

Arohanui

The Taatahi Merchants Crew