Thank you for purchasing from us and supporting our little family owned business. We hope that you enjoy using your gear just as much as we do and wish that it reaches you smoothly and well and lasts you many long summers and days.
Below we have provided some information for you so that you know what to expect when purchasing from us.
Business hours are from 9am - 3pm, Monday - Friday.
We are a small family owned business so everything is run out of the four walls of our home. No big warehouses, no rooms full of customer service staff just little old us. We aim to ship all orders and respond to all emails within 1-2 business days from order placement or first contact. If you have not received a response after 2 business days please email through again, due to the volume of emails we get, it is possible that things get missed.
You will receive a shipping confirmation email once your order has been sent.
Purchases that are made on a weekend or public holiday will be processed the following business day.
Free pickup/delivery in Raglan
Standard Shipping Rate - $10
Express Shipping Rate - $20
Please allow 1-5 working days for the arrival of your umbrella, depending on which shipping rate you choose.
Once your order is sent you will receive a tracking number.
Flat rate Australia wide - $25
We utilize the services of NZ Post to deliver your orders. Because they are an external service we have no control over the exact delivery date or times. We recommend that you get in touch with NZ Post directly using your tracking number to get an ETA.
Please get in touch for a quote to ship outside of Australia & New Zealand
We happily offer a refund & exchange policy on all our products as detailed bellow.
We accept exchanges for full priced items purchased online within 28 days of receipt of goods. Items must be in brand new, unused condition. We do not offer exchanges on any discounted items.
Return shipping is the responsibility of the customer.
We recommend returning items through a traceable mailing method, as any returned items that are not received by Taatahi Merchants will not be processed. We also recommend that customers ask for proof of postage at the time of posting returned items.
Unfortunately we do not hold colours/sizes for exchanges, the stock that we have on hand at the time of receiving your return is the stock that we take from. If your requested size or colour is not in stock then we will have to process a refund.
The best way to guarantee getting the size & colour you want is by simply repurchasing the correct size/colour and sending your return back for a refund.
We offer refunds on full priced items purchased online within 7 days of receipt of goods. Goods must be in original condition and include the original packaging/tags. Once processed the original payment method will be refunded in full for the value of the item(s) returned excluding shipping costs associated with the order. Please note we cannot change card numbers or refund via a different method or to a different person.
Once your refund has been processed, depending on your payment method, please allow up to 3 business days for the funds to appear back into your account.
If in the unfortunate even that your goods arrived damaged please report to us within 7 days of receipt for replacement, repair or refund. Goods with manufacturing faults after use need to be reported within 3 months of purchase for repair if possible or replacement or refund. Please note that items which have been damaged as a result of incorrect use or general wear are not considered to be faulty. If your particular item is no longer in stock, a refund will be issued.
Please email us at firstname.lastname@example.org to organise your return. If you have any questions that are not answered here, please get in touch.
The Taatahi Merchants Crew