Thank you for purchasing from us and supporting our little family owned business. We hope that you enjoy using your gear just as much as we do and wish that it reaches you smoothly and well and lasts you many long summers and days.
Below we have provided some information for you so that you know what to expect when purchasing from us.
Business hours are from 9am - 3pm, Monday - Friday.
We are a small family owned business so everything is run out of the four walls of our own home. No big warehouses, no rooms full of customer service staff just little old us. We aim to ship all orders and respond to all emails within 1-2 business days from order placement or first contact. If you have not received a response after 2 business days please email through again, due to the volume of emails we get, it is possible that things get missed.
For returns, please allow up to 4 days for processing.
You will receive a shipping confirmation email once your order has been sent.
Purchases that are made on a weekend or public holiday will be processed the following business day.
Free pickup/delivery in Raglan - Please email us to organise this
$5 - Overnight Delivery
Please allow 1-5 working days for the arrival of your gear, depending on which shipping rate you choose.
Once your order is sent you will receive a tracking number. Please use your tracking number to keep track of your item/s or if you are having issues please contact NZ Post to locate your order.
Flat rate Australia wide - $25
We utilize the services of NZ Post to deliver your orders. Because they are an external service we have no control over the exact delivery date or times. We recommend that you get in touch with NZ Post directly using your tracking number to get an ETA.
Please get in touch for a quote to ship outside of Australia & New Zealand
If you have any questions that are not answered here, please get in touch.
The Taatahi Merchants Crew